FAQ’s
How do I book a cleaning service?
Fill out our online form or call us. Tell us your ZIP code, home size and what kind of clean you need — we typically reply within an hour.
Can I get same-day or next-day cleaning?
Next-day cleaning is often available. Contact us and we'll let you know what's open for your area.
Do I need to be home during the cleaning?
Talk to us about access when you book — we'll work out whatever's easiest for you.
When is payment collected?
A 30% deposit is required before your scheduled cleaning to secure your appointment. The remaining 70% is due upon completion of the service.
How much does cleaning cost?
Pricing depends on your home's size, condition and the type of cleaning you need. Contact us for a free, custom quote — we typically respond within an hour.
What payment methods do you accept?
Contact us for current accepted payment methods when you book.
What is your cancellation policy?
We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Cancellations made with less than 24 hours' notice may result in the 30% deposit being non-refundable.
Do you clean homes with pets present?
Yes, we clean homes with pets. Just let us know when you book so our team can plan accordingly.
Are there things you don't clean or handle?
For the safety of our clients and our team, there are certain things we don't provide: biohazard cleanup, mold remediation, pest or rodent infestations, or hazardous chemicals. We also don't climb ladders higher than a two-step stool, clean exterior windows on upper floors, move large or heavy furniture and appliances, or perform repairs or maintenance. If a task presents a safety risk or falls outside standard residential cleaning, we'll let you know upfront.
What happens if something is damaged during a cleaning?
While damage is rare, if something is accidentally damaged during a cleaning, let us know within 24 hours. We'll look into what happened, and if we're responsible, we'll repair or replace the item — or work with you directly to reach a fair resolution.
What is the difference between standard and deep cleaning?
Standard cleaning is regular maintenance — dusting, vacuuming, mopping and wiping kitchen and bathroom surfaces. Deep cleaning is more thorough, reaching baseboards, grout lines, behind appliances and cabinet exteriors.
Do you bring your own cleaning supplies?
Contact us to confirm what's included and any product preferences you may have.
How long does a cleaning take?
It depends on your home's size and condition. We'll give you a better estimate when you request your quote.
Who will be cleaning my home?
Our team of 5 cleaners, led directly by Nidus founders Rola and Joseph.
What if I'm not happy with my cleaning?
Reach out to us within 24 hours and we'll talk through it with you directly.
Can I request the same cleaner each time?
Contact us to discuss your preference — we'll do our best to accommodate it.